Refund policy

1. Introduction

At JCmyONE, we want our customers to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, return procedures, damaged or incorrect items, exchanges, refunds and order cancellations.

2. 14-Day Return Policy

JCmyONE offers a 14-day return policy, which means customers have 14 calendar days after receiving their items to request a return.

To qualify for a standard return, items must meet the following conditions:

• Be in the same condition as received.
• Be unworn or unused.
• Have their original tags attached, where applicable.
• Be returned in their original packaging.
• Be accompanied by a receipt or proof of purchase.

Items that do not meet these conditions may not qualify for a standard return, except where applicable consumer protection laws provide otherwise.

3. How to Request a Return

To request a return, please contact admin@jcmyone.com within 14 calendar days of receiving your item.

Please provide:

• Your order number.
• The item you wish to return.
• The reason for your return.
• Photographs, where relevant to your request.

JCmyONE will review your request and provide further instructions if the return is accepted.

Please do not send items back before receiving return instructions from JCmyONE.

The return address and applicable shipping arrangements will be confirmed as part of the return process.

4. Return Shipping Costs

Return shipping arrangements and any applicable charges will be communicated to customers before they send an item back.

For standard change-of-mind returns, return shipping costs will be determined according to JCmyONE's applicable return arrangements.

Where an item is defective, damaged, incorrect or otherwise does not meet applicable consumer guarantees, JCmyONE will review the circumstances and provide an appropriate resolution in accordance with applicable consumer protection laws.

Customers should retain proof of return shipment and any available tracking information.

5. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective or incorrect, contact admin@jcmyone.com as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs where available.

JCmyONE will review the circumstances and advise on an appropriate resolution, which may include a replacement, refund or other remedy in accordance with applicable consumer protection laws.

Customers should not return damaged, defective or incorrect items without first contacting JCmyONE for instructions.

6. Exceptions & Non-Returnable Items

For hygiene, health and safety reasons, certain products are not eligible for standard change-of-mind returns, subject to the conditions below.

Hygiene-Sensitive Products

• Panties, briefs and underwear bottoms: Not eligible for change-of-mind returns where the restriction is clearly disclosed before purchase.

• Bras and underwear sets: Not eligible for change-of-mind returns if worn, used or returned without applicable hygiene seals, where the restriction is clearly disclosed before purchase.

• Swimwear: Not eligible for change-of-mind returns if worn, used or returned with hygiene seals removed or damaged, where the restriction is clearly disclosed before purchase.

• Diapers and personal hygiene products: Not eligible for change-of-mind returns once opened or used, where the restriction is clearly disclosed before purchase.

• Feeding and teething products: Not eligible for change-of-mind returns once opened or used, where the restriction is clearly disclosed before purchase.

Customised or Personalised Products

Products customised or personalised according to a customer's specific requirements are not eligible for standard change-of-mind returns where this restriction is clearly disclosed before purchase.

Product-Specific Return Restrictions

All applicable product restrictions will be clearly stated on the relevant product page before purchase. Products without special restrictions will follow JCmyONE's standard 14-day Return & Refund Policy.

Important Consumer Protection Information

These restrictions apply only to standard change-of-mind returns. They do not affect customers' statutory rights where products are defective, damaged, incorrect or otherwise fail to meet applicable consumer protection requirements.

If you are unsure whether your item qualifies for a return, please contact admin@jcmyone.com before sending it back.

7. Sale Items & Gift Cards

Sale items and gift cards are generally not eligible for standard change-of-mind returns.

However, applicable consumer protection rights remain unaffected.

If you have concerns about a discounted item, please contact admin@jcmyone.com for assistance.

8. Exchanges

For standard exchanges, customers may request a return of the original item, subject to our return eligibility requirements.

Once the return has been accepted, customers may place a separate order for their preferred item, size or colour.

Product availability and prices may change between purchases.

Where an exchange or replacement is required under applicable consumer protection laws, JCmyONE will review the circumstances and advise on the appropriate resolution.

9. Refunds

Once a returned item has been received and inspected, where inspection is required, JCmyONE will notify the customer whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in the customer's account may vary depending on the payment provider, bank or card issuer.

Where a refund is required under applicable consumer protection laws, JCmyONE will process it in accordance with those requirements.

10. Order Cancellations

Customers wishing to cancel an order should contact admin@jcmyone.com as soon as possible, providing their order number.

JCmyONE will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

However, cancellations cannot be guaranteed once order processing has begun.

If an order has already been dispatched, customers should refer to the applicable return procedures and eligibility requirements.

Nothing in this section affects customers' rights under applicable consumer protection laws.

11. Lost Parcels & Delivery Issues

If an order has not arrived, appears lost or has experienced a significant delivery delay, please contact admin@jcmyone.com with your order number.

JCmyONE will review the circumstances, assist with the delivery investigation where appropriate, and advise on available resolutions.

For additional information, please refer to our Shipping & Delivery Policy.

12. Product Unavailability

If an ordered product becomes unavailable after purchase, JCmyONE will contact the customer to explain the available options.

Customers may be offered a suitable alternative product, an estimated restocking timeframe or a refund for the unavailable item.

Alternative products will only be provided with the customer's agreement.

If the customer does not wish to accept an alternative or wait for restocking, JCmyONE will arrange a refund for the unavailable item.

13. Consumer Protection Rights

This Return & Refund Policy does not exclude, restrict or override any rights or remedies that customers may have under applicable consumer protection laws.

Where statutory consumer rights apply, those rights will take precedence over any conflicting provisions of this policy.

14. Contact Information

For return requests, refunds, exchanges, cancellations or related enquiries, please contact:

JCmyONE Customer Support

📧 Email: admin@jcmyone.com

🌐 Website: https://www.jcmyone.com

Please include your order number when contacting us about an existing purchase.